Contact us

Try to contact us? Please email us with the required information to accelerate the process (check email guidelines below). It could take up to 3 days for us to process your request.

Email: [email protected]

Email guidelines

1. Contact us to add your university to our website

If you can't find your university on our website, you can email us to add your university. Please include university name, domain, country and abbr in your email. For example:

  • Email Subject: Add University Request - UCSD
  • University Name: University of California San Diego
  • University Domain: ucsd.edu
  • University Country/Region: United States
  • University Abbreviation: UCSD (optional)
2. Contact us to report a bug on our website

If you find a bug on our website, you can email us to fix the bug. Please include the following information in your email.

  • Email Subject: Report Bug - short description of the bug
  • Describe what actually happened
  • URLs: where the error occurred
  • Error messages
  • Screenshots
  • Operating system, web browser, device, etc
3. Contact us to activate your account

If you didn’t receive a confirmation email after registration, please check if it went to your spam folder first. You could also try to log in without activation, our system will automatically send you another confirmation email. It can take up to several minutes to receive a confirmation email after it has been sent out. If you still didn’t receive the confirmation email, please contact us to activate your account using your registered email address.

  • Email Subject: Activate Account Request
  • Your account email and username
4. Contact us to add more PIs to our website

If you need to add one PI to our website, you don't need to contact us. You can Add a PI on your own after login. However, if you need to add more than 30 PIs to our websites, don't hesitate to contact us. Please provide the following information in your email.

  • Email Subject: Add PI Request - PI in XXX university or department
  • How many PI do you want to add?
  • PI's university and department
  • Department's webpage which has a faulty list and information (emails, group websites, etc)
  • Or a list of PI's information, like a CSV file
5. Contact us to report incorrect information on our website

If you find incorrect information about a university or a PI, like a university’s domain, abbreviation, PI’s name, email, department, website, etc. Please contact us by email.

  • Email Subject: Incorrect Information - XXX is wrong
  • URL of the incorrect information
  • Which information is wrong, and the corresponding correct info
6. Contact us to ask questions or give suggestions about the website

If you have any questions about our website, check the FAQ page first before contacting us. If you have any suggestions about our website, feel free to send us an email, we would like to hear your feedback. Thank you!